The Ignition Casino customer service department can be reached via three methods including the following: By Phone – If you want to talk to a living being, you can call Ignition directly at 1-855-370-0600. The number is toll free for customers, so you don’t have to worry about racking up a big phone bill while getting your casino questions. Ya I cashed out once from Bovada Casino and once from Ignition Casino. I didn't get paid for either one. No I've only bet sports for fun with friends and in Vegas. Consumer Resources. IGNITION CASINO Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported. Customer Service and More.

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Ignition Casino was launched in 2016 which makes the casino relatively new in the gaming and gambling spheres. However, despite their relative newness, they advertise strongly as the online casino and poker room where you go to rev up the action.

Before you put your keys in the Ignition, rev your engines, and zoom off to Ignition Casino; you need to consider if the house will deliver what a modern casino should (which is top entertainment, and a chance to increase your bankroll).

This Ignition review will examine the offerings, features, and policies of Ignition Casino to provide the information that’ll help you decide if the casino delivers.

Ignition Casino Review at a glance

• It’s a U.S. facing casino launched in 2016 by the reputable Lyndon Limited Casinos – the same group that owns Bovada and Bodog casinos.
• Its a legitimate casino licensed and regulated by Kahnawake Gaming Commission (KGC) in Canada
• It’s a safe casino that use standard SSL encryption to secure players information
• They offer games from multiple providers – RealTime Gaming (RTG), Rival Gaming, Betsoft and Genesis Gaming
• It’s compatible with mobile devices, with a lit of instant play games to choose from
• They provide a good variety of games that include all the popular choices, and they give exciting bonuses and promotions
• Deposit is with cards and bitcoin; and withdrawal is by bank checks and bitcoin
• They give fast payouts

Is Ignition Casino Legit and Scam?

Ignition Casino is legit, and not a scam, as of writing this review. Whether a casino is legit or a scam is usually one of the first considerations when deciding on a house to play in. You wouldn’t want to send your hard earned money to some scam artists using a casino as a front.

It’s fairly easy to determine if a casino is legitimate; the first check is whether the house has a valid license which allows it to legally operate. In this regard, Ignition Casino has a valid license from the Kahnawake Gaming Commission (KGC), which is located in the Mohawk Territory of Kahnawake, in Quebec, Canada. This will mean that the casino is 100% legal.

The jurisdiction from where the gaming license is obtained is (to some players) even more important than the license itself. This is because, the jurisdiction regulates the casino and takes responsibility for the actions of the house. If the licensing jurisdiction has weak requirements and monitoring framework, then players are left unprotected.

In this regard, Ignition Casino scores every point. The Kahnawake Gaming Commission that licensed “our engine revving” casino is one of the earliest gambling jurisdiction in the world, and it provides gaming licenses to online casinos, poker rooms, sports books, and other online gambling outfits. To date, the commission has issued licenses to over 250 gaming websites and 50 operators. The Commission has stringent provisions that Casinos must adhere to to be granted a license to operate. It also has a reputation for coming down hard with heavy sanctions on houses that are found wanting (read: cheating players).

If you want the protection of playing in a casino that is not only legal but also properly regulated, then put the key in the ignition, rev up your engine, and zoom to Ignition Casino.

Fairness of the games

If you have no chance of winning a bet, then it will be meaningless that you place it, except you’re cool with throwing money away. Many players are not cool with throwing money away, so it’s only natural that they’ll consider if a casino’s games are fair enough to give every player a chance of winning.

Testing for fairness yourself might be cost prohibitive, so the easiest way is to look out for third party audit seals in their website. Usually, a legitimate company would have their games tested and certified fair by a third party gaming software testing authority; and they’ll openly display these certification/ seals on their website so that players would see that the games are fair.

Unfortunately, Ignition Casino does not have any such third party audit seals on their website. However, it should be remembered that Ignition is regulated by a very strict commission, and one of its cornerstone is ensuring a fair and consistent level of service.

Also, the parent company of Ignition Casino is Lyndon Limited Casinos, and they own and operate other popular casinos such as Bovada and Bodog casinos. In all these casinos; fairness of games have never been an issue. In fact, the opposite is the case; these casinos are highly reputable for fast payouts, which means that players, most often than not, have winnings. Lastly, as we’ll see later in this review, the games of Ignition casino are provided by some of the leading names in the industry; and these games have been tested and certified fair at the providers’ level.

Therefore, there is no doubt that the games in Ignition Casino are fair enough to give every player a shot at winning.

Security and Privacy

It is not enough that a casino is legitimate; it should also be safe. If it isn’t safe, the casino itself might not scam you, but will expose you to scammers and other cyber criminals; and the end result will be the same or worse. This is because when you join a casino, you share sensitive information with them that they must guarantee to secure.

For example, when you join Ignition Casino, some of the information you’ll be required to submit are: your full name, date of birth, city of birth, address (including street, city, town, and zip code), phone number, e-mail address, password, and mother’s maiden name. If you make deposit, you’ll also submit sensitive banking information. This information should not be intercepted by third parties; and Ignition Casino guarantees this.

Ignition Casino protect all information in their system with SSL (Secure Socket Layer) encryption. SSL is the standard security technology for establishing an encrypted link between a browser and a web server, ensuring that the exchange in the link is private.

With this encryption standard, you can be assured that Ignition Casino is safe, and your data with them is adequately protected from all insidious scoops.

Games

Software Providers

Most of the games in the Ignition Casino are provided by Rival Gaming and Realtime Gaming (RTG). These two are top names when it comes to online gaming software. This ensures that the games you’ll find in the house are top quality games with top notch graphics, animation, sound, plots and every other thing that’ll give you an exciting gaming experience. Some few games in the house are provided by Betsoft and Genesis Gaming. Betsoft will also qualify as a top provider. Genesis Gaming might not be among the popular providers, but they provide games that’ll rival the big shots for quality.

Having games from different providers gives Ignition Casino an edge over houses that are powered by only one software provider. Every provider adds a unique twists in terms of graphics and game-play style; so having different providers in a house gives players the opportunity of experiencing different exciting twists.

Download based and instant play version

There was a time when you must download a casino software to your device before you can play games. Times changed. Now times require that a casino have instant play versions, where players are not required to download software, but to simply load the game through a web browser.

Many of the casino games are instant play versions, so you can play games right away. However, you’ll need to have good internet connection and bandwidth to play instant play games.

Play Money and Real Money Play

Some times, players would not feel that they’re ready to play with real money, especially with some new games. Most Casinos respond by providing practice play modes where players can bet “play money” on games, in order to gather gambling experience before committing real money. Ignition Casino checks the box in this regard.

The house allows players to play games in practice mode with play money without creating an account.

Mobile Compatibility

You will not always have your PC and desktop with you; but you’ll always have your mobile device with you – that’s why they’ll called ‘mobile’. Therefore, casinos that must survive in this age must be compatible with mobile devices; and Ignition Casino is no exception. They are compatible with Android, iPhone, iPad, Blackberry and Windows smart phones. All you have to do is simply enter the URL on the mobile browser and the website will take care of the rest.

Live dealer games

Many players like the human element, so they’ll ask for live dealer games, where a real person stationed in a land based casino is dealing the cards or spinning the wheels, and relaying it all to the player through a video footage. Many casinos are providing live dealer games to serve this category of players.

Unfortunately, Ignition Casino is not offering live dealer games at the moment. To play in this casino, you’ll have to forgo the human element and pick any of its online casino games.

Game Selection

One of the main reasons people visit casinos is to play games, so a casino house should provide a variety of games. In this regard, Ignition Casino does not disappoint. They provide a good number of games which include slots, table games, video poker, specialty games and more

Slots

Slots are very popular because they require no special knowledge to be played. Most of the games in a casinos library are slots; and Ignition Casino follows the trend. They provide over 160 different slots alone; which is more than the total number of games in some casinos.

To make it easy for you to find your favourite one, the slots are grouped as follows: Rival, i-Slots, Progressives, Real Series, Five Reels, Three Reels, and Video Slots. Some of the slots games are: Aussie Rules, Aztec’s Treasure, Cleopatra’s Gold, CodeName: Jackpot, Red sands,World of Oz, and Zombies Vs Cheerleaders.

I liked that many slots have progressive jackpots attached to them; this gives the lucky player the chance to win big with a small bet. It was also fine to find that Ignition Casino gives you pertinent information about each slot game. Some casinos will only give you the title of the game, and you’re left guessing what the game is about.

Table games

Table games are important component of a casino’s games library. That they’ve always featured in Hollywood should tell you that they are very popular.

Ignition Casino provides a range of table games that you can choose from and some of the games have progressive jackpots attached. The table games you’ll find in Ignition Casino includes all the popular ones such as: Blackjack, Baccarat, Roulette, Caribbean Hold’em, Craps, Let ‘Em Ride and Pai Gow Poker.

Video Poker

For players into video poker, Ignition Casino provides a handful. This include Jacks or Better, Joker Poker, Loose Deuces, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Double Bonus Poker, Double Double Bonus Poker. Most of these games are available in one hand and multiple hands denominations.

Specialty games

Games categorized as specialty games are either very popular games or games that wouldn’t fit into any of the popular categories.

Many of the specialty games featured by Ignition Casino fall into the Bingo and scratch cards category. Some of the games you’ll see there are American Bingo, Beach Bums, Cast For Cash, Keno, and Sudoku Box Game.

Bonuses and Promotions

Bonuses

One way casino houses compete is by bonuses. Many players are drawn to houses that gives them more opportunity to earn free money. I wouldn’t blame them either. Thee edge is always with the casino as players lose more bets than they win, so it’s good to see houses that give some of the edge to players via bonuses.

Ignition Casino offers different bonuses and promotions aimed at attracting new players, and holding on to old players. This include welcome bonus, match bonuses, no-deposit bonuses and others.

Welcome Bonuses

Casinos need new blood, so they always throw a raft of welcome bonuses to attract new players; and our engine revving casino is no exception.

The welcome bonus of Ignition casino is 100% up to $1,000. This gives players the chance to double thei first deposit. This is not the best welcome bonus you’ll find; some houses would give you up to 200% of your first deposit, and others will even stagger the bonus to cover more than the first deposit. For example, compare Ignition’s welcome bonus with a staggered welcome bonus such as; 200% of the 1st deposit, 100% of the 2nd deposit, 100% of the 3rd deposit, 100% of the 4th deposit, and 177% of the 5th deposit. It’s clear that of the two welcome bonuses, that of our engine revving casino will be less attractive.

Match Bonuses

Not only new players get to have bonuses. Casinos also offer different bonuses and promotions to keep existing players in the house; and Ignition Casino is no exception. They offer a “weekly boost” which is a 100% up to $100 match bonus. The bonus code appears every Monday; and it can be redeemed once a day, so a player can get as much as $700 a week in cash bonuses.

Tell a Friend Bonus

There is a “tell your friend” bonus where simply spreading the word about Ignition Casino gives you some free money with which you can increase your bank roll. You send your friends a referral link; if the friend(s) joins and make a deposit, Ignition Casino will give you 200% of your friend(s)’ first deposit up to $100.

However, before you can benefit from the “tell a friend” bonus, you must have at least one deposit history in your account.

Ignition Miles

Almost all casinos offer a loyalty program, and Ignition Casino package theirs as Ignition miles. It’s a simple program that gives you miles (what others would call points) for every bet you place.

You get one mile for every $1 wagered on table games and video poker, 5 miles for every $1 wagered on slots, and 15 points for every $1 on specialty games. The more you play, the more miles you earn; and at a point, you can exchange your miles for cash bonuses. The redemption rate depends on your level because the program is tiered into 8 levels – steel, chrome, bronze, silver, gold, platinum, titanium and diamond. Each levels cones with its special offers and perks, for example: the steel level gives you a 6% cashback bonus, and you’ll need 2,500 miles to redeem $1; the silver level gives you a 9% cashback bonus, and you’ll need 1,750 miles to redeem $1. The highest level (diamond) is by invitation only; and its offers include 15% cashback bonus, 1,000 miles = $1, unlimited withdrawals, and so much more.

The VIP program of most other casinos have only three levels, and this can make it difficult for players to move on to a higher level to enjoy better perks and rewards. However, with the drawn out program of Ignition Casino, a player can quickly move from one level to the next.

Bonus wagering requirement

Like all casino cash bonuses, the bonuses of Ignition casino are sticky. This means, you cannot simply withdraw them; you’ll have to meet certain playthrough requirements before withdrawing. All houses include these playthrough requirements so that you do not clear the bonus at all or on time. Therefore, it is important to consider the playthrough requirements if you’re interested in a casino’s bonus programs, and to always go for houses whose requirements are as low as possible, so that you can clear the bonuses as soon as possible.

Usually, casino playthrough requirement is wagering only the bonus a number of times, or wagering the bonus plus deposit a number of times. The industry average is 40x the bonus only, or 20x bonus plus deposit.

For our engine revving casino, the playthrough requirement is 25x bonus plus deposit. If you make a deposit of $100 to claim a 100% welcome bonus, you must wager $5000 (i.e. the bonus plus deposit that gave the bonus ($100 + $100) x 25) before you can ask for withdrawal.

The ’25x bonus plus deposit’ requirement of Ignition casino is better than the offer of many houses who’ll give ’30x bonus plus deposit’ or higher; however it is not good enough because it is still a little higher than the industry average.

However, not all games contribute equally to clearing bonuses. Wagering contributions to meet playthrough requirements for welcome bonuses are: Slots and all types of specialty games have a 100% contribution; but table games contribute only 20%, video poker and Blackjack contribute 10%, single deck and double deck blackjack, roulette, and baccarat contribute only 5%, while craps have no contribution.

For example, if you wagered $200 on slots, it’ll contribute $200 (100%) towards meeting playthrough requirements; but if you wagered the $200 on roulette, it’ll contribute only $10 (5%) towards meeting playthrough requirements.

This mean that if you are a fan of the slot machines, you’ll find the bonuses very useful, but if you’re hooked on table games or video poker, it wil be more difficult to clear the bonuses, and the experience might be more pain than gain. I’ll really like to see the wagering contribution upped for table games and video poker.

For other bonuses other than welcome bonuses, Ignition Casino does up the wagering contribution of those two categories. While the other categories remain the same, table games (unless otherwise stated) contribute 60%, while all video poker and Blackjack (unless otherwise stated) contribute 30%.

This is good; but again I don’t see why welcome bonuses and the other bonuses should not have similar wagering contributions requirements.

Restricted Countries

You’ll be utterly disappointed if you put your keys in your ignition, rev up your engine, and take the long drive from whereever you are to the house, only to be denied entry. So before putting the keys in the Ignition, you should consider if the house accepts players from your country or particular region.

Casinos always restrict players from certain regions; usually it’s out of respect for the gambling laws of the restricted regions, but it could also be so as to focus on specific markets.

In this regard, Ignition Casino is a U.S. facing casino, which means only players from the U.S. are allowed to play in the house. However, the following states in the U.S. are restricted: Delaware, Maryland, New Jersey, and Nevada

Ignition Casino Customer Support

Available Banking Options

You won’t be able to play with real money, and therefore you won’t have the chance to increase your bankroll, if you cannot make deposits. Thus, it’s important to consider if the casino supports banking options that are available to you where you reside, as well as whether the methods will be convenient to use.

Deposit Methods:

Ignition Casino have revved the engine, but will definitely not be winning the race with the number of deposit options provided. Some casino will give you a long list that include all the popular cards, a raft of e-wallets, bank transfers, direct money etc; but Ignition Casino allows only two methods – credit cards and bitcoin.

So if you’ll rather use e-wallets because of the convenience they afford; sorry, you won’t be using this casino.

Ignition Casino started somehow as a bitcoin experiment so bitcoin is very well accepted in the house. Bitcoin transaction is even encouraged with a 200% deposit bonus with bitcoin payment. Bitcoin payments is also the fastest of the two methods provided, and might also be the best because sometimes cards can get declined. The downside is that not many persons have the “tech” ability to work with bitcoins.

All wagering is done in U.S. dollars. The deposit done via your Bitcoin wallet is made in U.S. dollars using the current exchange rate. The minimum deposit amount is the same with either deposit methods which is $20, but the maximum is $1,000 with cards and $5,000 with bitcoin.

Withdrawals

With only two deposit options provided, it isn’t surprising that withdrawal methods supported are also fewalso – bank checks by courier and bitcoin.

Like every casino, Ignition Casino has minimum and maximum withdrawal limits which depends on the method used. The minimum you can withdraw with check is $100, while the minimum using bitcoin is $20; but the maximum amount withdrawable is $3,000 with both methods. More so, you are restricted to only one withdrawal in a week (but bitcoin can give you one withdrawal every three days).

This is in the range of other casinos, but I always insist that it is too low. If a player was to win big, with a $3,000 cap and one week waiting for consecutive drawings, it can easily take more than year to clear your winnings.

The most important discussion when it comes to withdrawals is payout times, that is how long it takes the withdrawal to get to you. Ignition Casino is operated by the same team that operated Bovada and Bodog casinos, and these have a reputation for fast payout. Naturally, it rubbed off on our engine revving casino. If you use Bitcoin, payment will reach your account in less than 30 minutes; and if you opt for the bank check, you’ll receive it within 5 to 10 business days.

Customer Support

You definitely cannot use a casino without needing to contact the casino’s customer service at some point; and I’m yet to find that player who’ll have no qualms about having his/ her inquiries/ queries not answered.

Therefore it is important to consider the effectiveness of the customer support service of a casino before jumping on board. Ignition Casino provides the traditional ticket system and email support service; and for instant feedback, they provide telephone support service.

The ticket service allows you to fill a contact form which can be found in their site. You’ll submit your name, email address, and message; and you’ll get your response via email. Alternatively, you can send them an email from your email account using the address service@ignitioncasino.eu.

Both support service are 24/ 7, so you can put through your submissions and expect to receive feedback even during holidays. However, you’ll have to wait a while before for feedback. With the ticket, your waiting would be over an hour; but the email service is usually faster, with response coming back in under an hour.

If you’ll rather not wait for a response, you can speak to a live agent with the phone service using the free toll line 1-855-370-0600. It’s definitely a big plus for casinos to provide telephone service; but many players will also like to see another support method that offers instant feedback such as a live chat. It’s unfortunate that Ignition Casino does not give players a live chat.

Summary

Ignition Casino may be a new comer in the gaming industry, but the team behind it is definitely not new in the game; as a result, the casino delivers features and offerings that belies its relative newness.

The sheer number of their slot games as well as the quality of the games will get every avid slot player excited. This is made possible by bringing games from four different providers. They also give you different variations of the popular table games, and video poker. Their welcome bonus might not be the fattest out there, but they make up with weekly boost match bonuses (which allows you to redeem cash bonuses every day) and a loyalty program (where you can quickly climb to higher levels for wonderful rewards).

Call Ignition Casino Customer Service Phone Number

Banking options are cards and bitcoin for deposits; and checks and bitcoin for withdrawals. The available options could see some additions; but it’s good to see bitcoin, because bitcoin transactions will help players avoid a lot of payment related issues. Also, though their customer customer support service could see the addition of a live chat; they provide contact form, email support and phone support, and the supported channels give timely and helpful responses.

The casino is 100% legitimate; their operating license is from the Kahnawake Gaming Commission which means that they are regulated by a jurisdiction that forces fair and consistent level of service. Also, the casino is safe; as your information is secure with standard encryption protocol. There’s actually little to nothing which should stop you from starting your engines and driving to Ignition casino.

I liked:

• Licensed by a jurisdiction highly reputable for strict oversight
• Safely encrypt players information with standard SSL technology
• A wide variety of entertaining games which include slots (over 160), table games, video poker, and specialty games
• Pertinent details of each slot game is given so you’ll know what the game is about
• They have a reputation for fast payouts
• Their VIP program (Ignition Miles) is drawn out, making it easy to move to higher levels for better rewards

I did not like:

• Low wagering contribution for table games and video poker in clearing the welcome bonus
• Few banking options for both deposit and withdrawal
• No live chat

If you've signed up, played a bonus through to the requirements, and are now anxiously awaiting your earnings, you might be a bit worried. Why is that? Well, you've read all of the complaints about Ignition Casino not paying out their players.

Always aiming to bring you the best, credible, and useful information, we looked into the details to see whether or there's weight to those negative comments. Today, we'll cover the most common issues around the casino not paying out.

In this post:

1. Complaints Common to Ignition Casino
2. Basis Behind the Issues
3. What We Found Around the Casino Not Paying Out

ID Verification Complaints at Ignition Casino

• The Issue: - After requesting a payout, players are asked for further identity verification documents but never hear back from the casino.

Players from all over the world, not just in one region, are reporting that after they send in their government-issued identity card (or other requested documents), they never receive a response back. From this point, the player tries to reach out to customer service but end up waiting for months.

• What We Found - Giving Ignition Casino a chance, complaints were initially taken with a grain of salt. According to the website, their terms and conditions require a player to verify their identity before receiving a withdrawal. Which is a common practice in the community, so you should continually be reading what's asked of you for withdrawal requirements, like ID verification and other documents.

Needing a Four-Digit Code

• The Issue: - Commonly, users of the site have inquiries concerning Ignition Casino and their policy regarding pin numbers. Players are asked to provide a four-digit code, or pin, to complete the withdrawal.
• What We Found - Commonly, users of the site have complaints concerning Ignition Casino and their policy regarding pin numbers. On the website, you'll easily find that the casino requires players to create a personal identification number, aka pin, to protect their account. So, if you're met with this issue, there is some basis behind it.

According to Ignition, you'll need the pin to do a few things, so write it down. You'll need to first, set it up. Because it'll be required to request a withdrawal, contact customer service, and change personal information on your account.

Bonus Violation Complaints at Ignition Casino

• The Issue: - Players are being told their account is suspended or bonus funds taken away because they violated the bonus terms.

Yet another recurring issue with players is their account funds being taken away after requesting a withdrawal. Complaints at Ignition Casino state the new player registered with no issues and even deposited plenty of funds, enough to meet the terms and conditions. After winning, they request a payout. This is where the complaining starts because they get a friendly email from the casino stating they are under bonus violations, so their winnings and money left in their account has been confiscated.

Payout Method Unverified

Next up on the list of complaints from Ignition Casino's players surround payout method. Many times, new registers play their bonus all the way through, hitting requirements as necessary per the terms and agreements. Then, once the payout is requested and they go through identity verification, the casino tells them they're S.O.L (explicative of poop, out of luck). Why?

• The Issue: - The casino states the payout method selected is not allowed for that bonus or at the casino which results in the player losing all of their earnings and money still in their account.
• What We Found - Casinos everywhere, not just Ignition, have methods preapproved for depositing and withdrawing. If a player fails to adhere to the guidelines, the casino technically has the right to revoke your funds. So, this issue does seem to be backed up by the T&Cs. Our recommendation is to read not only the bonus terms but also the casino's requirements/policies regarding payouts. In this particular case, the player had not read the details which meant he was at fault for the casino not paying out the winnings.

Contacting Customer Service

Now, normally when there are so many complaints around Ignition Casino, or any other single casino, any sane person would tell you to contact customer service. In fact, you probably already had that very same thought yourself. Turns out, that's a whole other issue to add to our list of what's going wrong at this casino.

• The Issue: -When needing to talk to a representative about the casino not paying, players are either unable to reach customer service or get the run-around.
• What We Found - Review after review on casino forums and chat websites state a similar story. Players have complaints not reaching Ignition Casino's customer service department. On their website, there is no option to reach a live chat or obtain a telephone number. The only thing available is a comprehensive frequently asked question list. Which is great! But they're controlling the information they give you. And still, no contact information is given on their website to contact anyone at customer service.

So, Is This Casino Really Not Paying Out Their Players?

Now that we've read the common themes concerning complaints at Ignition Casino not paying out their players, it's time to directly answer the question at hand: is this casino really not paying out?

Based on the sheer number of comments, issues, and the evidence that backs up the claims, we can only come to one conclusion and that is there is a severe issue with Ignition Casino not paying, complaints that are coming in are at face value, justified! Adding to this, at the time of writing, the casino is not licensed or regulated, leaving their gameplay to not set to any standards.

Words of Advice

Now that we've gathered some intel around this casino unable to pay their players in a timely fashion at all, our last words of advice are pretty simple. You might be better off playing at a different facility.

With many reputable sites available today, you deserve to play with a betting operation that is reputable and safe. If you can't take home your money, the fun out of betting goes out of the window. Don't let that happen! Check the license, T&Cs, and bonus requirements so you know exactly what you're getting into.